Your petition has been forwarded to our character specialists for further investigation and troubleshooting. Please keep in mind that, due to the nature and complexity of these types of petitions, it may take several days for us to contact you with the conclusion of our investigation. Please do not delete, edit, or re-submit your original ticket, as it contains essential information needed by our character specialists.
Unfortunately, we were unable to provide the restoration you requested. While we make every effort to verify your loss there are times where restoration is not possible. We sincerely apologize for any inconvenience you may have been caused.
Unfortunately, the Account Investigator has recovered all the items and money that they were able to in the course of the investigation. Regarding the restored items with random modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will receive the same modifier you had on your original item. We are also unable to restore enchantments or add-ons that these items may have possessed.Additionally, we are unable to restore professions and recipes that have been unlearned.
Greetings Bill,Thank you for contacting the World of Warcraft Game Master Department. Each account is permitted a limited number of instances in which the GM staff will assist with property recovery. We do not wish to encourage career victims, nor will we penalize players who legitimately make the occasional slip-up. Restoration of any kind is not guaranteed. While we will make every effort to verify and restore your loss, the decision to go forward with a restoration is entirely at Blizzard's discretion. If you repeatedly make decisions that result in lost property, we reserve the right to refuse restorations. While we can restore items with random modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will receive the same modifier you had on your original item. We are also unable to restore enchantments or add-ons that these items may have possessed.For further information please check our Restoration Policy located at (http://www.blizzard.com/support/wowgm/?id=agm01724p)Please consider carefully whether the item(s) lost is important enough to you to warrant using one of your very limited requests. If you still wish for us to investigate the loss of your item(s), please reply to this e-mail with the following information:- Account Name- Character Name- Realm your character is on- Exact name of the item(s) that was lost- The time (include the time zone) and date of the loss- If possible, how the loss occurred- Acknowledgement that you would like to use one of the limited restorations available.Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!